Privacy Policy

Privacy Policy for ElevateHaven

Effective Date: 29/10/2024

At ElevateHaven, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our website and services.

1. Information We Collect

1.1 Personal Information

We may collect personal information directly from you, including but not limited to:

  • Contact Information: Name, email address, and phone number.
  • Booking Details: Check-in/check-out dates, number of guests, and special requests.
  • Payment Information: Credit card details, billing address, and payment history.

1.2 Automatically Collected Information

When you use our website, we may automatically collect certain information:

  • Device Information: IP address, browser type, operating system.
  • Usage Data: Pages visited, time spent on each page, and navigation patterns.
  • Cookies and Tracking Technologies: We use cookies to enhance user experience and gather analytical data.


2. How We Use Your Information

We use the information we collect to:

  • Process Bookings: Manage reservations, process payments, and facilitate check-in and check-out.
  • Improve Services: Analyze website usage to improve user experience and enhance services.
  • Communicate with Guests: Respond to inquiries, send booking confirmations, and provide updates.
  • Marketing Purposes: Send promotional materials, newsletters, or special offers (only with your consent).

3. Sharing of Information

We may share your information with:

  • Service Providers: Third-party vendors who assist in operations, such as payment processors and customer service.
  • Legal Compliance: We may disclose information when required by law or in response to a legal request.
  • Business Transactions: In the event of a business merger, acquisition, or sale, guest data may be transferred.

4. Data Security

We use industry-standard measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the Internet is completely secure.

5. Retention of Information

We retain your information as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to your personal information.
  • Correction: Update or correct your personal information.
  • Deletion: Request deletion of your information, subject to certain legal obligations.
  • Objection and Restriction: Limit or object to the processing of your information.

To exercise these rights, please contact us at info@elevatehaven.co.uk

7. Cookies and Tracking

Our website uses cookies to enhance user experience and track analytical data. You may disable cookies in your browser settings, but this may limit the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy. Changes will be posted on this page, and we will notify users who have active reservations at the time of the update.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: info@elevatehaven.co.uk

Phone: +447376444562

Thank you for choosing ElevateHaven. Your privacy is important to us.